Privacy Policy

To be clear about how we collect and use your personal information:

We want you to have the information you need to make informed decisions about how your Personal Data is collected, used, and processed. That’s why we created this website. To support this, we use a range of methods and processes to share clear, relevant information about our handling of Personal Data.
If we determine that you need additional details, we’ll provide them at the appropriate time and in the appropriate manner.
If you have any questions, we’re available to help and will provide any clarifications you need, subject to any legal limitations. You can reach us by email at the address below: info@true-ledgevik.com

Personal Data will be used solely for the purposes set out in this Policy.

We may process your Personal Data for various purposes, including providing you with access to the website, connecting you with third-party trading platforms (the "Services"), improving the site, safeguarding our rights and interests, supporting the ongoing maintenance and delivery of the Services, meeting applicable legal or regulatory requirements, and carrying out administrative and business activities related to providing and enabling your use of the Services.
We also process Personal Data to better understand your preferences and needs.

To use key tools that help protect your rights related to your Personal Data:

To support you in exercising your rights, we have processes and resources in place. Contact us at any time to request access to the Personal Data we hold about you. Upon request, we can update or delete your information, limit or stop its use for specific or general purposes, and provide a copy to you or transfer it to an authorized third party. We will make reasonable efforts to accommodate your requests.

Secure your Personal Data:

While we can’t guarantee absolute security for your Personal Data, we are committed to using a range of safeguards and industry-standard practices to help protect it.
Our Privacy and Security Policy provides full details.

1. The Scope?

This policy explains what types of Personal Data the Company collects about individuals, how that information is used, when it may be shared with third parties, and the measures in place to protect it.
This Policy applies to information relating to an identified or identifiable individual. An identifiable individual is someone who can be identified directly, or indirectly by combining the information with other data we hold or can reasonably access.
In this Policy, “processing” refers to any activity involving Personal Data, including collecting, using, organizing, managing, structuring, storing, or otherwise handling it.
Our services are intended for a general audience and are not designed for, or directed to, anyone under 18 years of age. We do not knowingly collect information from anyone under 18, and we do not knowingly permit such individuals to use our services. If we become aware that we have collected information from a child, we will delete it as soon as reasonably possible.

2. What personal Data Do We Have on You?

When you use our Services or service channels, or visit our website, we collect Personal Data. In some cases, we may ask you to provide your Personal Data directly. In other cases, we collect your Personal Data by monitoring and analysing how our Services or service channels are used, or by receiving information about you from our third-party partners.

3. You are not required to provide the company with personal information or accept any related consequences.

You’re not required to provide us with any personal data. However, in some situations, choosing not to share certain personal data may prevent us from providing the Services or may limit users’ ability to access the website.

4. What types of Personal Data do we collect? When you visit our website, we may collect the following personal information about you:

This includes details about your online activity logs and traffic data (including your IP address, the date and time of access, and related connection details), the language you used, software crash reports, the type of browser used, and information about the device you used. The information we collect is not considered personal information and cannot be used to identify you.
Personal Data We receive from you: any personal information you choose to provide when you connect, through Us, to a third-party online trading platform.
Personal information you provide specifically to third-party platforms to facilitate trading: this may include your full name, address, phone number, and email address.

5. Legal Basis and Purposes for Processing Personal Information

6. Transfer of Personal Data to Third Party

The Company may share Personal Data with third-party service providers that support our operations, such as hosting and storage providers, as well as providers that help us analyze user experience, including IP address information.
You may also ask us to provide certain Personal Data about you to third-party trading platforms. In those cases, we will share the Personal Data you provide to us with the applicable third-party trading platforms. Their use of your Personal Data is governed by their own privacy policies. Your Personal Data may be shared with more than one trading platform.
The Company may also share Personal Data with affiliated entities or business partners. This helps the Company access the resources needed to enhance and improve the products and services we provide to our customers.
Where necessary to protect the rights of third parties or safeguard assets, the Company may disclose Personal Data to regulatory, local, or other public authorities.
We may also share your Personal Data with prospective investors or buyers, or with lenders to the Company or to any other company within our corporate group, in connection with a contemplated or completed transaction (including the transfer or sale of assets of the Company or any other group company), or as part of any merger, reorganization, consolidation, or insolvency proceedings involving the Company or any other business within the group.

7. Cookies and services from third parties

We may use third-party services, such as advertising providers that display ads on our website and analytics partners. These providers may also use cookies or similar technologies.
Cookies are small text files stored on your device each time you visit or access the website. They help us understand your preferences and browsing activity so we can improve your experience, remember your settings, and tailor the products and services you may be interested in. Cookies are also used for statistical reporting and analytics.
Some of the cookies we use are session cookies. These are downloaded temporarily and remain in place only until you close your browser. Other cookies are persistent cookies. Persistent cookies stay on your device for a period of time after you close your browser. They help the Website recognize you as a returning user and make it easier for you to come back to the website.

Types of Cookies:

They may be used by us based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently respond to do-not-track signals.
8. Retention of Your Personal Information

The Company will keep your Personal Data only for as long as needed to carry out the purposes described in this Policy, or for a longer period where allowed under applicable laws, regulations, internal policies, or related orders.
We will share your information with third-party trading platforms for 12 months. If you consent, we will continue sharing your data for an additional 12 months.
We periodically review the Personal Data we hold to confirm it is still required.

9. Sharing personal information with third parties located outside Canada or with international organizations

10. Security of Personal Data

We have implemented appropriate administrative, organizational, and technical safeguards to protect Personal Data, including measures to help prevent accidental or unlawful destruction, loss, alteration, or unauthorized access.
However, no security measures are infallible. We cannot guarantee that the security of your Personal Data will be maintained without error, and we are not responsible for any indirect, incidental, or consequential damages resulting from the use or disclosure of Personal Data. This includes, without limitation, situations where Personal Data is disclosed due to transmission errors, unauthorized third-party access, or any other cause beyond our reasonable control.
Where required by applicable legal or regulatory obligations, or other requirements beyond our control, we may need to disclose Personal Data about you to third parties, such as public authorities. In such circumstances, we cannot control the level of security those third parties apply to your Personal Data.
Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hyperlinks to websites belonging to third party websites

The website may include links to third-party websites and applications. These websites and apps are not operated or controlled by the Company, and we do not oversee how they collect or process Personal Data. This Policy does not apply to information handling or other actions that occur on those third-party sites or apps.
If you choose to visit any third-party website or use a third-party app, we encourage you to review their privacy policy before accessing or using their services. We also recommend that you consider carefully before sharing any Personal Data with them.

12. Modifications to this Policy

Before visiting any third-party websites or using any third-party apps, we recommend reviewing their privacy policies to understand how your information may be handled. We also encourage you to consider carefully before sharing any Personal Data with them.

13. Your rights with respect to your personal information

You may ask us to confirm whether we collect and use Personal Data about you, correct any inaccuracies, and delete any Personal Data that we no longer need for legitimate purposes. You may also request that we limit how we use your personal information in certain circumstances.
If you reside in a jurisdiction that provides these rights, please refer to this page:
These rights apply to the information you provide to us in connection with your Personal Data. To exercise any of these rights, please email us at the address listed below.
Access rights
You may request confirmation of whether we are processing Personal Data about you and, where we are, request access to that Personal Data.
We will provide an electronic copy of the Personal Data we are processing. We may charge a reasonable fee for additional copies. If you request it, we will provide the information in electronic form.
Your right of access must not adversely affect the rights and freedoms of others. Where a request would negatively impact another person’s rights and freedoms, the Company may refuse the request or limit the extent to which it can be fulfilled.
Right to rectification
You may request that we correct inaccurate Personal Data about you. You may also ask us to complete Personal Data that is incomplete, taking into account the purposes for which it is processed.
Right to Erasure
You may request deletion of your Personal Data in the following circumstances: (a) the Personal Data is no longer needed for the purposes for which it was collected or otherwise processed; (b) you withdraw your consent and there is no other legal basis for processing; (c) you object, based on your particular situation, to processing that is carried out on the basis of legitimate interests pursued by us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be deleted to comply with a legal obligation applicable to the Company.
This right does not apply where processing is necessary (a) to comply with a legal obligation; or (b) to establish, exercise, or defend legal claims.
Processing restrictions
If you believe your Personal Data is inaccurate, you may ask the Company to restrict the processing of your Personal Data while we verify its accuracy.
Where processing is restricted at your request, we may continue to store the Personal Data, but we may only otherwise process it with your consent, to establish, exercise, or defend legal claims, to protect the rights of another individual, or for reasons of significant public interest as permitted by applicable law.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company in a structured, commonly used, and machine-readable format.
You may also request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising the right to data portability does not affect your right to request erasure. This right must not adversely affect the rights and freedoms of others.
Right to challenge
You have the right to object at any time to the processing of Personal Data about you where the processing is based on legitimate interests pursued by the Company or by a third party, including profiling based on those legitimate interests. If we can demonstrate compelling legitimate grounds for processing that override your interests, rights, and freedoms, or where processing is required to establish, exercise, or defend legal claims, we may continue processing despite your objection.
Concerning direct marketing You have the right to object at any time to the processing of Personal Data about you for direct marketing purposes.
Right to refuse consent
You may withdraw your consent to our processing of your Personal Data at any time. This will not affect the legality of processing carried out based on your consent before it was withdrawn.
You have the right to file a complaint with the appropriate supervisory authority.
You may also submit a complaint to a supervisory authority responsible for overseeing the protection of individuals’ rights in relation to the processing of Personal Data in the relevant jurisdiction.
Applicable laws may limit or qualify your rights in relation to Personal Data about you, as described in this section 13.
We will provide the information you request under the rights described in section 13 of this agreement within one month of receiving your request. This period may be extended by up to two additional months where necessary, taking into account the complexity of the request and the number of requests received. If we extend the timeline, we will inform you within one month of receiving your request and explain why an extension is required.
Unless otherwise restricted by section 13 or applicable law, the information you request under your rights in section 13 will be provided at no cost. If a request is clearly unfounded or excessive, particularly if it is repetitive, we may charge a reasonable fee to cover administrative costs of providing the information or taking the requested action, or we may decline to act on the request.
If we have reasonable concerns about the identity of the person making a request, the Company may ask for additional information to verify the requester’s identity.